Refund & Returns Policy

At Fake Gods, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, our Refund & Returns Policy explains the conditions and process for requesting a return or refund.

Please read the following information carefully before sending any item back to us.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Be free from damage, stains, odors, or signs of use
  • Include the original packaging where applicable
  • Include proof of purchase or order information

Items that do not meet these requirements may not be accepted for a refund or exchange.

How to Request a Return

Before returning an item, please contact our customer support team at:

Email: info@fakegodsbrand.es

Please include your order number, the product you wish to return, and the reason for your return. Our team will provide you with the appropriate return instructions.

Please do not send products back without contacting us first, as this may delay the processing of your return.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

If a refund has been approved but has not yet appeared in your account, please allow additional processing time before contacting your payment provider.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@fakegodsbrand.es.

Please provide your order number and, where possible, clear photographs showing the issue. We will review the situation and work with you to find an appropriate solution.

Exchanges

If you receive a defective or incorrect item and require an exchange, please contact our support team before returning the product.

Email: info@fakegodsbrand.es

Exchange requests are subject to product availability and eligibility under this policy.

Non-Returnable Items

Items may not be eligible for return if they have been:

  • Worn or used
  • Washed or altered
  • Damaged after delivery
  • Returned without the original condition or required packaging
  • Returned after the applicable return period

For hygiene and product-quality reasons, certain items may also be excluded from returns where applicable.

Sale & Promotional Items

Products purchased during a sale or promotional offer may be subject to specific return conditions. Please contact our customer support team before returning a promotional or discounted item.

Return Shipping

Unless the item received is defective, damaged, or incorrect due to our error, return shipping costs may be the responsibility of the customer.

Original shipping charges may not be refundable where applicable.

We recommend using a trackable shipping service when returning an item, as Fake Gods cannot be responsible for returns that are lost during transit before reaching us.

Important Return Information

Please keep your order confirmation and shipping information until your return or refund has been fully completed.

Returns sent without prior contact with our customer service team may experience delays in processing.

Need Help With Your Return?

If you have any questions about refunds, returns, exchanges, or your order, our customer support team is here to help.

Email: info@fakegodsbrand.es

We appreciate your trust in Fake Gods and are committed to making your shopping experience as simple and convenient as possible.